About the Client
Client E is a local mining company that specializes in the extraction and exploration of nickel laterite, cobalt, and chromite, with operations running at Zambales. Established in 2002 and operational since 2011, the company focuses on responsible surface mining and is ISO 14001:2004 certified.
Travel Time Burden
Employees had to travel more than one hour each way to reach the nearest city with banking facilities, losing valuable personal time and incurring transportation costs.
Limited Service Hours
Workers rushed to complete transactions before remittance centers like Cebuana closed, adding stress and uncertainty to an already difficult process.
Cash-Only Operations
The previous manpower provider offered only cash payments, creating security concerns and inconvenience for employees managing their finances.
Workforce Well-being at Risk
The client deeply values their employees and recognized that this financial accessibility gap directly impacted worker satisfaction, retention, and overall welfare.
Our Innovative Approach
When we presented our capabilities to Client E’s HR team during the pandemic via a virtual presentation in 2021, one feature particularly excited them: our ability to provide on-site ATM services in their far-flung location.
Key Differentiators
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On-Site ATM Provision
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We installed ATMs directly at the work site, eliminating the need for employees to travel to distant cities. This brought banking infrastructure to where the workers actually are.
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Strong Banking Partnerships
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Our management’s established relationships with servicing banks enabled us to negotiate favorable terms and ensure reliable ATM operations. This allowed us to extend the same ATM services to other major clients as well, demonstrating our credibility and financial stability in the industry.
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Substantial Financial Commitment
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Before being granted capable of placing banking infrastructures to sites, we had to maintain an average daily balance of PHP 40 million with our banking partner. This significant financial commitment demonstrated our dedication to providing reliable ATM services even in remote locations.
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Comprehensive Workforce Management
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Beyond ATM services, we provided complete workforce management including dedicated coordinators to handle employee turnover, complaints, and maintain a talent pool ensuring 100% daily staffing across all positions—from drivers and mechanics to street sweepers and traffic guides.
The Partnership Journey
2021
Initial partnership established during the pandemic through virtual presentations. Started with 40 employees in one department.
2023
Partnership temporarily terminated due to internal anomaly. This was beyond our control, yet it tested the value we had provided.
Mid-2023
Worker complaints escalated when the replacement provider failed to remit employee benefits properly. Employees voiced strong demands for Kabraso’s return, having experienced the difference our services made.
Late 2023:
Partnership reinstated at workers’ request.
| Metric | Impact |
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| Travel Time Reduction | From 2+ hours to minutes |
| Workforce Growth | 40 to 700+ employees |
| Worker Satisfaction | Workers demanded our return |
| Daily Staffing Rate | 100% coverage maintained |
Client Impact & Employee Welfare
Client E’s commitment to employee welfare is evident in their compensation structure, with drivers and skilled workers earning competitive salaries. Our ATM services directly supported this employee-first philosophy by:
- Eliminating the financial and time burden of traveling to distant cities for basic banking needs
- Providing 24/7 access to wages, enabling workers to manage family emergencies and financial obligations promptly
- Removing the anxiety of rushing to beat remittance center closing times
- Demonstrating to employees that their employer values their time and well-being by bringing essential services to their workplace
A Testament to Service Excellence
The most powerful validation of our service came when workers themselves demanded our return after experiencing an alternative provider. Despite our partnership being terminated through no fault of our own, the workforce’s vocal complaints about inadequate benefits administration and lack of essential services like ATMs made it clear: they had experienced the difference quality service makes.
When we resumed operations, we seamlessly absorbed the workers from the interim provider, demonstrating our capacity to scale rapidly while maintaining service quality. This transition also highlighted our unique value proposition—the ATM services are provided under our name and infrastructure, not the client’s, making us a turnkey solution for companies seeking to improve employee welfare without capital investment in banking infrastructure.
Key Success Factors
Infrastructure Innovation: Bringing ATM services to locations where traditional banks won’t operate
- Financial Strength: Maintaining substantial banking relationships to ensure service reliability
- Employee-Centric Approach: Understanding that worker welfare directly impacts productivity and retention
- Scalability: Growing from 40 to 700+ employees while maintaining 100% daily staffing and service quality
- Comprehensive Management: Combining ATM services with complete workforce administration, including coordinators, talent pools, and benefits management
This case study demonstrates our unique capability to provide comprehensive workforce solutions—including banking infrastructure—in locations where others cannot or will not operate.
