How Kabraso Improved Client S’ Operational Efficiency

About Renowned Energy Company, Client S: 

Their vertically integrated operations are optimized to ensure total quality management from safety, consistency in taste, quality, and volume.

Client S has protected and controlled their products from research and development until their products reach the market and consumers. Client S has a total integrated system of production with a research center, plantation, packaging plants, cold chain, loading port, and shipping facilities.

Over the years, Client S has grown their operations to approximately 14,000 hectares of plantations. It operates a total of more than 12,000 hectares in different plantations in Mindanao for their banana production, while 1,292 hectares for pineapple and 78 hectares for papaya.

Kabraso Multi-Purpose Cooperative has been managing different departments at the port of Client S; from providing manpower requirement for each department, ensuring all key performance indicators are met, assessment of each personnel and employee relations.

To date, Kabraso Multi-Purpose Cooperative has 900 members working for Client S.

Tatak Kabraso: Setting Records Straight 

The previous service provider who was a local-based cooperative had involved Client S with issues in terms of handling their employees and members. 

Payroll 

Delayed release of payroll of members

13th Month Pay 

Delayed release of the 13th month pay

Non-Payment 

Non-payment of mandatory contributions and loans of members

Capital Shares 

Capital shares of members were not given back to them. Total amount reached P 50,000

Concerns

Members couldn’t voice out their concern to the authorities of their previous service provider. The supervisors of the previous provider failed to implement policies of Client S. 

When these challenges went beyond out of control, Client S has decided to open their doors to other service providers. Client S opened the bid to different service providers. There were 8 organizations who participated but only four were shortlisted including Kabraso. Kabraso Multi-Purpose Cooperative immediately submitted their proposal to Client S through their Mindanao OIC. After which, Kabraso was able to present ‘our core services and competencies to the board of directors and management team of Client S.

What Made the Energy Company ‘Client S’ Choose Kabraso As Their New Service Provider

The decision to award the project to Karbaso was due to the organization’s financial stability and reliability based on its solid internal and external processes. 

Nationwide Presence

Kabraso has offices in strategic business locations in the Philippines. Not to mention, its satellite office located in Davao and main headquarters in the center of Metro Manila. 

Kabraso is present in Luzon (Cavite, Batangas, Zambales, Baguio) and Visayas (Cebu). Aside from these locations, Kabraso is also active in areas like Surigao, Masbate, Leyte, Legaspi, Palawan, and Misamis. 

Our nationwide footprint sealed our stability and reliability. It stood as proof of our strong linkage to stakeholders across the Philippines. 

Human Resources Tool 

Kabraso has been in the industry valuing reputation of one of our core competencies, human resources, and employee relations. 

We have developed timekeeping and billing tools both for our workers and clients. This ahs proven our efficiency in developing a streamlined process in data and payroll management. 

Solid Documentation 

Kabraso is positioned as a compliant organization because of our documentations, certifications, and accreditations.

• • • Certificate of Compliance from CDA
    • Certificate of Compliance from SSS/HDMF/PHIC
    • Certificate of ‘No Pending Case’ from DOLE and NLRC
    • Certificate of ‘No Pending Strikes/Lockout’ from the National Conciliation and Mediation Board
    • Certification of Tax Exemption from BIR
    • Certificate of Compliance with NPC 
    • ISO-Certified
    • Licensed Contractor of DOLE under D.O No.174

To ensure seamless collaboration and ISO-standard quality, Kabraso initiates every partnership with a New Client Engagement Checklist. This collaborative step allows us to align our processes with yours, establishing clear expectations for service levels and performance benchmarks from day one.

How Kabraso Cooperative Addressed the Operational and Manpower Issues of Client S

Client S’ Challenge: 

Client S required a full management takeover of port workers. The previous service provider had significant administrative “lapses,” specifically regarding the validity of mandatory government identification numbers for the workforce.

Kabraso’s Step-by-Step Approach to Manpower and Operational Challenges

1. Strategic Transition Planning: Participated in tripartite meetings with Client S and the outgoing provider to ensure a seamless handover.

2. Compliance Audit: Conducted a thorough countercheck of Social Security System, Philippine Health Insurance Corporation, and Pag-Ibig records

3. Administrative Remediation: Identified and corrected invalid or missing government numbers by assisting workers in obtaining valid documentation.

4. Trust Building & Onboarding: Facilitated discussions with workers to highlight the benefits of transferring to Kabraso, emphasizing organizational stability and legitimacy.

5. Quality Assurance & Assessment: Implemented rigid observation and performance assessments for all transitioning workers to ensure high quality.

6. Operational Systems: Introduced a formal timekeeping system to establish checks and balances within port operations.

7. Specialized Management: Hired a dedicated Port Manager to establish and execute new policies, procedures, and operational workflows.

8. Performance Accountability: Enforced a six-month probationary period, resulting in the non-regularization of workers with persistent behavioral or performance issues.

Key Impact and Business-Changing Results

1. 11-Year Turnaround: Resolved operational and manpower problems that had persisted for 11 years within just one month of taking over.

2. Improved Employee Relations: Successfully updated all mandatory government contributions and ensured the on-time release of payroll.

3. Enhanced Logistics: Installed an on-site Automated Teller Machine (ATM) at Client S’s location to provide members with better financial access.

4. Workforce Optimization: Retained top-performing staff (5 supervisors and 1 timekeeper) while replacing underperforming personnel to improve overall output.

5. Official Recognition: Received a Certificate of Appreciation from Client S at their first Service Providers Convention for “unwavering support”.

6. Expanded Partnership: Due to the success of this project, Client S is now considering Kabraso for large-scale service contracting in packing plants, cold storage, and hauling services.